SHIPPING
Each order is hand picked and shipped within 1-3 business days. Orders are shipped Monday through Friday, excluding holidays. You will receive an order confirmation email when your order is placed.
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to you.
All our orders are delivered by DHL with express service and require a signature upon delivery. To track or make changes to your delivery, you can contact DHL directly through their portals.
CUSTOMS AND DUTIES
Please be aware that when a package is shipped internationally, it may be subject to import taxes and duties. All fee in origin country must be paid by the receiver, If you do not pay this fee, local custom regulators will not release the package to you and will send it back to THE DARK. we can not cancel your order and we can not make a refund.
Free standard shipping is applied for orders over $100.
Express shipping options are available at checkout.
Please note that each THE DARK product is made to order and handmade.
We do ship our items to all countries in the world. Below you can view the approximate delivery timings:
- Lithuania, Latvia, Estonia: 3 to 5 days*
- EU, UK, Wales, Scotland, Northern Ireland, Channel Islands: 3-5 days*
- Rest of the EU: 4-5 days*
- USA, Canada, Mexico, Americas, Russia, Africa, India and China: 7 to 10 days*
- Rest of the world: up to 7 to 10 days*
Returns Policy
We want you to be happy with your purchase and we continually strive to deliver the highest quality products possible. You may return your order for a merchandise refund, exchange or store credit within 30 days from the date of delivery using our Return & Exchange center.
All items must not be worn, altered, or damaged. Must be free of any stains, odors, self-tanner, pet hairs, free from any loose threads/piling or distinct smells including deodorant and cologne/perfume. If an item is returned in the conditions above, we may be unable to accommodate a return or exchange.
*Original shipping charges are non-refundable.
*The purchase of sale items is final. Therefore we will be unable to process any refunds or exchanges.
*All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by The Dark cannot be exchanged or refunded.
In the rare case that the item you received is the incorrect item, damaged or defective, please contact us at sales@thedarkeshop.com with a photo of the incorrect item or the referenced damage before sending the item back or starting a claim with your financial institution. Our Customer Care Team will gladly assist you in a timely manner.
We are unable to offer free returns; however, we are happy to send out the exchange order free of charge with DHL shipping. You’re also welcome to use the shipping method of your choice.
If you have a question about a particular order, please contact our Customer Care Team at sales@thedarkeshop.com