Please note that we require 1-2 working days on average to fulfil your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible!
If you need your order in same day, please contact our client service team using the live chat option located at the bottom right corner of this page or text us on our facebook page and we will get back to you within an hour, or send us an email to firstname.lastname@example.org
Please note that each THE DARK product is made to order and handmade.
We do ship our items to all countries in the world. Below you can view the approximate delivery timings:
- Lithuania, Latvia, Estonia: 1-2 days*
- EU, UK, Wales, Scotland, Northern Ireland, Channel Islands: 3-4 days*
- Rest of the EU: 4-5 days*
- USA, Canada, Mexico, Americas, Russia, Africa, India and China: 7 to 10 days*
- Rest of the world: up to 7 to 10 days*
* Once item is ready to ship and excluding public holidays
TRACKING YOUR ORDER
You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout or the telephone number you provided as text message, which can take up to 48 hours. You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 3 working days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.
Please check your email for tracking number and you can always check online about your shipment ,depend on the method of shipment you choose.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com, as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to cancel your order, you can return your order to us once you have received it. Please note that your parcel will be returned to us if the shipping address is incorrect. In this case, we have to wait for your parcel to be returned to us and then we can either re-ship the parcel to your correct address ( additional shipping charges apply ) or provide you with a refund or store credit in line with our Return Policy.