You are able to request a return within 10 days from the delivery date for all countries. In order for the return to be successful, the product should be in perfect condition and in its original packaging.
You have a further 14 days from when authorised to physically send back the return.
Please contact firstname.lastname@example.org before posting back the package in order to obtain a Return Authorization number and the relevant information in order to complete the process.
Please note that for hygiene reasons we are unable to accept returns for earrings.
In case that the chosen size in your purchase, has not been of your comfort, within 10 working days of receiving your order, you can choose to make a change 100% free and receive the correct size. To make the change, write to email@example.com or write us at live chat or text us to our facebook page.
During the sales period, the purchase of sale items will be final. Therefore we will be unable to process any refunds or exchanges.
The Dark accessories with engraving and special orders cannot be exchanged or returned under any circumstances.
Please note that the customer will have to pay for any costs that may incur when shipping the product back to The Dark.
For more information, please contact customer service on live chat or by email at firstname.lastname@example.org or to our facebook page.
- Shipping fees will not be refunded.
- Refund or store credit will be issued in 3 to 4 weeks once delivered to us.
- All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by The Dark cannot be exchanged or refunded.
- We do not provide a returns label or pay for returns shipping.
- Items must be in their brand-new, unused condition with their original tags and packaging. Any items that have been worn, damaged, washed or altered in any way will be rejected.
- Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
- We do not accept packages returned on a cash-on-delivery basis or packages requiring additional payment.
- All shipping charges and governmental taxes are non-refundable.
- Shipping fees will not be refunded for undeliverable orders. We may charge additional fees to cover any costs incurred.
- We offer store credit for the price difference between the purchase price and the sale price, if the order was placed 24 hours before the sale.
- Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.
We encourage customers to carefully read our Returns Policy and to please make sure all the items are eligible for return to avoid disappointment.