We want you to be happy with your purchase and we continually strive to deliver the highest quality products possible. You may return your order for a merchandise refund, exchange or store credit within 30 days from the date of delivery using our Return & Exchange center.
All items must not be worn, altered, or damaged. Must be free of any stains, odors, self-tanner, pet hairs, free from any loose threads/piling or distinct smells including deodorant and cologne/perfume. If an item is returned in the conditions above, we may be unable to accommodate a return or exchange.
*Original shipping charges are non-refundable.
*The purchase of sale items is final. Therefore we will be unable to process any refunds or exchanges.
*All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by The Dark cannot be exchanged or refunded.
In the rare case that the item you received is the incorrect item, damaged or defective, please contact us at email@example.com with a photo of the incorrect item or the referenced damage before sending the item back or starting a claim with your financial institution. Our Customer Care Team will gladly assist you in a timely manner.
We are unable to offer free returns; however, we are happy to send out the exchange order free of charge with DHL shipping. You’re also welcome to use the shipping method of your choice.
If you have a question about a particular order, please contact our Customer Care Team at firstname.lastname@example.org